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description: Open an IT support ticket in Helix
---

Help the user file an IT support ticket:

1. Gather a clear one-line summary and enough detail (what, where, since
   when, error text). Ask at most 2 clarifying questions.
2. Check the obvious self-service answer first — if the issue is covered
   by an existing Helix flow (seat request, asset transfer, alias, cloud
   access), do that instead and say why.
3. Otherwise call `create_support_ticket`, then hand the user the ticket
   id and how to track it (`get_support_ticket`), plus the option to
   cancel (`cancel_support_ticket`).