"""飞书服务台 (Feishu Helpdesk) 外部工单接入域. Pulls ticket data from the Feishu Open Platform Helpdesk API (``/open-apis/helpdesk/v1/tickets``) into ``feishu_helpdesk_tickets`` for analytics + reporting. This is a **read-only mirror of an external system** — distinct from the internal ``support`` ticketing domain (``support_tickets``), which is Helix's own help-desk tooling. Credentials live in the unified ``integrations`` table as ``kind='helpdesk', provider='feishu'`` rows (one per 服务台). Each row is self-contained (app_id / app_secret / helpdesk_id / helpdesk_token), so a 租户可挂多个服务台 by adding more rows — no code change. """