{ "version": 1, "records": [ { "key": "folder_poc_email_templates", "object": "ReportFolder", "match": { "DeveloperName": "PoC_Email_Templates", "Type": "Email" }, "fields": { "Name": "PoC / Cloud Email Templates", "DeveloperName": "PoC_Email_Templates", "Type": "Email", "AccessType": "Shared" } }, { "key": "folder_invoice_email_templates", "object": "ReportFolder", "match": { "DeveloperName": "Invoice_Email_Templates", "Type": "Email" }, "fields": { "Name": "Invoice Email Templates", "DeveloperName": "Invoice_Email_Templates", "Type": "Email", "AccessType": "Shared" } }, { "key": "folder_contact_email_templates", "object": "ReportFolder", "match": { "DeveloperName": "Contact_Email_Templates", "Type": "Email" }, "fields": { "Name": "Contact Email Templates", "DeveloperName": "Contact_Email_Templates", "Type": "Email", "AccessType": "Shared" } }, { "key": "folder_contract_email_templates", "object": "ReportFolder", "match": { "DeveloperName": "Contract_Email_Templates", "Type": "Email" }, "fields": { "Name": "Contract Email Templates", "DeveloperName": "Contract_Email_Templates", "Type": "Email", "AccessType": "Shared" } }, { "key": "folder_general_email_templates", "object": "ReportFolder", "match": { "DeveloperName": "General_Email_Templates", "Type": "Email" }, "fields": { "Name": "General Email Templates", "DeveloperName": "General_Email_Templates", "Type": "Email", "AccessType": "Shared" } }, { "key": "folder_lead_email_templates", "object": "ReportFolder", "match": { "DeveloperName": "Lead_Email_Templates", "Type": "Email" }, "fields": { "Name": "Lead Email Templates", "DeveloperName": "Lead_Email_Templates", "Type": "Email", "AccessType": "Shared" } }, { "key": "folder_opportunity_email_templates", "object": "ReportFolder", "match": { "DeveloperName": "Opportunity_Email_Templates", "Type": "Email" }, "fields": { "Name": "Opportunity Email Templates", "DeveloperName": "Opportunity_Email_Templates", "Type": "Email", "AccessType": "Shared" } }, { "key": "folder_order_email_templates", "object": "ReportFolder", "match": { "DeveloperName": "Order_Email_Templates", "Type": "Email" }, "fields": { "Name": "Order Email Templates", "DeveloperName": "Order_Email_Templates", "Type": "Email", "AccessType": "Shared" } }, { "key": "folder_quote_email_templates", "object": "ReportFolder", "match": { "DeveloperName": "Quote_Email_Templates", "Type": "Email" }, "fields": { "Name": "Quote Email Templates", "DeveloperName": "Quote_Email_Templates", "Type": "Email", "AccessType": "Shared" } }, { "key": "folder_support_email_templates", "object": "ReportFolder", "match": { "DeveloperName": "Support_Email_Templates", "Type": "Email" }, "fields": { "Name": "Support Email Templates", "DeveloperName": "Support_Email_Templates", "Type": "Email", "AccessType": "Shared" } }, { "key": "tmpl_account_contract_expiry_reminder", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Account_Contract_Expiry_Reminder" }, "fields": { "Name": "Account Contract Expiry Reminder", "DeveloperName": "Account_Contract_Expiry_Reminder", "Subject": "[Friendly Reminder] Partner Agreement ({{Record.Contract_Number__c}}) Expiring Soon on {{Record.Contract_Valid_Date__c}}", "Body": "Hi ,\nThis is a gentle reminder that the {{Record.Name}} Partner Agreement ({{Record.Contract_Number__c}}) will expire in 30 days (Expiration Date: {{Record.Contract_Valid_Date__c}}).\nTo ensure uninterrupted collaboration, we recommend initiating the renewal process with the partner soon.\nWe appreciate your attention to this matter.\n(This is an automated message. For questions, contact lu.wang@pingcap.com.)", "HtmlValue": "Hi ,\nThis is a gentle reminder that the {{Record.Name}} Partner Agreement ({{Record.Contract_Number__c}}) will expire in 30 days (Expiration Date: {{Record.Contract_Valid_Date__c}}).\nTo ensure uninterrupted collaboration, we recommend initiating the renewal process with the partner soon.\nWe appreciate your attention to this matter.\n(This is an automated message. For questions, contact lu.wang@pingcap.com.)", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_account_email_templates.id }}" } }, { "key": "tmpl_cloud_poc_over_30_days_notification", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Cloud_PoC_over_30_days_Notification" }, "fields": { "Name": "Cloud PoC over 30 days Notification", "DeveloperName": "Cloud_PoC_over_30_days_Notification", "Subject": "Cloud PoC over 30 days Notification", "Body": "Dear , this Cloud PoC {{Record.Name}} of Account {{Record.Account_Name__c}} has been approved for 30 days; pls check if it is Completed. Thanks!", "HtmlValue": "Dear , this Cloud PoC {{Record.Name}} of Account {{Record.Account_Name__c}} has been approved for 30 days; pls check if it is Completed. Thanks!", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_poc_email_templates.id }}" } }, { "key": "tmpl_collected_notice_to_sales", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Collected_Notice_to_Sales" }, "fields": { "Name": "Collected Notice to Sales", "DeveloperName": "Collected_Notice_to_Sales", "Subject": "[{{Record.Account__c}}] Collections# {{Record.Name}} for Order#{{Record.Name}} is collected", "Body": "{{Record.Collections_Amount__c}} under Collections# {{Record.Name}} for Order#{{Record.Name}} is collected on {{Record.Collections_Date__c}}.\n\nAccount Name: {{Record.Account__c}}", "HtmlValue": "{{Record.Collections_Amount__c}} under Collections# {{Record.Name}} for Order#{{Record.Name}} is collected on {{Record.Collections_Date__c}}.\n\nAccount Name: {{Record.Account__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_invoice_email_templates.id }}" } }, { "key": "tmpl_contactfollowupsample", "object": "_System_EmailTemplate", "match": { "DeveloperName": "ContactFollowUpSAMPLE" }, "fields": { "Name": "Contact: Follow Up (SAMPLE)", "DeveloperName": "ContactFollowUpSAMPLE", "Subject": "Following up on our discussion today", "Body": "Dear {{Record.FirstName}}, \n\nI really enjoyed speaking with you today. I think that {{Record.Name}} has a lot to offer {{Record.Name}} and I look forward to our next meeting. \n\nRegards, {{Record.FirstName}}", "HtmlValue": "Dear {{Record.FirstName}}, \n\nI really enjoyed speaking with you today. I think that {{Record.Name}} has a lot to offer {{Record.Name}} and I look forward to our next meeting. \n\nRegards, {{Record.FirstName}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_contact_email_templates.id }}" } }, { "key": "tmpl_contract_applied", "object": "_System_EmailTemplate", "match": { "DeveloperName": "contract_applied" }, "fields": { "Name": "Contract applied", "DeveloperName": "contract_applied", "Subject": "Contract applied notice:{{Record.Name}}", "Body": "Your Agreement applied for has been {{Record.Approve_Status__c}}. Pls log into Salesforce to check more details and take appropriate actions.", "HtmlValue": "Your Agreement applied for has been {{Record.Approve_Status__c}}. Pls log into Salesforce to check more details and take appropriate actions.", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_contract_email_templates.id }}" } }, { "key": "tmpl_credits_adding_approval_notification_to_barry", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Credits_Adding_Approval_Notification_to_Barry" }, "fields": { "Name": "Credits Adding Request Approval Notification to Barry", "DeveloperName": "Credits_Adding_Approval_Notification_to_Barry", "Subject": "The Cloud User Request has been approved", "Body": "This Credits Adding Request has been approved.\n\nRequest Number: {{Record.Name}}\nAccount: {{Record.Account__c}}\nSales Owner: {{Record.Sales_Owner__c}}\nCredits Adding to PoC: {{Record.Related_PoC_Number__c}}\n", "HtmlValue": "This Credits Adding Request has been approved.\n\nRequest Number: {{Record.Name}}\nAccount: {{Record.Account__c}}\nSales Owner: {{Record.Sales_Owner__c}}\nCredits Adding to PoC: {{Record.Related_PoC_Number__c}}\n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_poc_email_templates.id }}" } }, { "key": "tmpl_credits_adding_email_notice", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Credits_Adding_Email_Notice" }, "fields": { "Name": "Credits Adding Approve Email Notice", "DeveloperName": "Credits_Adding_Email_Notice", "Subject": "[Auto-generated Email] Credits Adding Request Approval Request - {{Record.Account__c}}", "Body": "One request is pending on your approval. Pls try to handle it at your earliest convenience.\n\nAccount: {{Record.Account__c}}\nCredits: {{Record.Points_Needed__c}}\nRegion: {{Record.Region__c}}\n\nPlease click this link to approve or reject this record.", "HtmlValue": "One request is pending on your approval. Pls try to handle it at your earliest convenience.\n\nAccount: {{Record.Account__c}}\nCredits: {{Record.Points_Needed__c}}\nRegion: {{Record.Region__c}}\n\nPlease click this link to approve or reject this record.", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_poc_email_templates.id }}" } }, { "key": "tmpl_google_form_api_error_email_template", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Google_Form_API_Error_Email_Template" }, "fields": { "Name": "Google Form API Error Email Template", "DeveloperName": "Google_Form_API_Error_Email_Template", "Subject": "Google Form API Error", "Body": "", "HtmlValue": "", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_invoice_application_approval", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Invoice_Application_approval" }, "fields": { "Name": "Invoice Application approval", "DeveloperName": "Invoice_Application_approval", "Subject": "Invoice Application Notice", "Body": "Your Invoice Application for has been {{Record.Approval_Status__c}} . Pls log into Salesforce to check more details.", "HtmlValue": "Your Invoice Application for has been {{Record.Approval_Status__c}} . Pls log into Salesforce to check more details.", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_invoice_email_templates.id }}" } }, { "key": "tmpl_invoice_issued_notice", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Invoice_Issued_Notice" }, "fields": { "Name": "Invoice Issued Notice", "DeveloperName": "Invoice_Issued_Notice", "Subject": "An Invoice is Issued - {{Record.PingCAP_Contracting_Entity__c}} - {{Record.Account__c}}", "Body": "There's one Invoice lssued. Pls log into Salesforce to check more details and take appropriate actions.\n\nAccount: {{Record.Account__c}}\nPingCAP Contracting Entity: {{Record.PingCAP_Contracting_Entity__c}}", "HtmlValue": "There's one Invoice lssued. Pls log into Salesforce to check more details and take appropriate actions.\n\nAccount: {{Record.Account__c}}\nPingCAP Contracting Entity: {{Record.PingCAP_Contracting_Entity__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_invoice_email_templates.id }}" } }, { "key": "tmpl_invoice_notice", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Invoice_Notice" }, "fields": { "Name": "Invoice Notice", "DeveloperName": "Invoice_Notice", "Subject": "Invoice Application", "Body": "There's one Invoice Application pending on your approval. Pls log into Salesforce to check more details and take appropriate actions.", "HtmlValue": "There's one Invoice Application pending on your approval. Pls log into Salesforce to check more details and take appropriate actions.", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_invoice_email_templates.id }}" } }, { "key": "tmpl_lead_already_have_account_templates", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Lead_Already_Have_Account_Templates" }, "fields": { "Name": "Lead Already Have Account Templates", "DeveloperName": "Lead_Already_Have_Account_Templates", "Subject": "[Do Not Reply] New Lead from your Account {{Record.AssociateAccount__c}}", "Body": "Hello ,\nThis Lead has been assigned to you because it's associated with your existing Account {{Record.AssociateAccount__c}}(https://pingcap.my.salesforce.com/ ).\n\nPls check the Lead: . Thanks!\n\nThis email is generated by Salesforce automatically. Any questions pls consult your Sales Ops partner. Thanks!", "HtmlValue": "Hello ,\nThis Lead has been assigned to you because it's associated with your existing Account {{Record.AssociateAccount__c}}(https://pingcap.my.salesforce.com/ ).\n\nPls check the Lead: . Thanks!\n\nThis email is generated by Salesforce automatically. Any questions pls consult your Sales Ops partner. Thanks!", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_lead_already_have_lead_templates", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Lead_Already_Have_Lead_Templates" }, "fields": { "Name": "Lead Already Have Lead Templates", "DeveloperName": "Lead_Already_Have_Lead_Templates", "Subject": "[Do Not Reply] New Lead from your Lead {{Record.Associate_Lead_Company__c}}", "Body": "Hello ,\nThis Lead has been assigned to you because it's associated with your existing Lead {{Record.Associate_Lead_Company__c}} (https://pingcap.my.salesforce.com/ ).\n\nPls check: .\n\nThis email is generated by Salesforce automatically. Any questions pls consult your Sales Ops partner. Thanks!", "HtmlValue": "Hello ,\nThis Lead has been assigned to you because it's associated with your existing Lead {{Record.Associate_Lead_Company__c}} (https://pingcap.my.salesforce.com/ ).\n\nPls check: .\n\nThis email is generated by Salesforce automatically. Any questions pls consult your Sales Ops partner. Thanks!", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_lead_approval_notification_ready_for_conversion", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Lead_Approval_Notification_Ready_for_Conversion" }, "fields": { "Name": "New Account Request has been approved.", "DeveloperName": "Lead_Approval_Notification_Ready_for_Conversion", "Subject": "New Account Request has been approved.", "Body": "This New Account Request has been approved.\n\nAccount: ", "HtmlValue": "This New Account Request has been approved.\n\nAccount: ", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_lead_assigned", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Lead_assigned" }, "fields": { "Name": "Lead assigned", "DeveloperName": "Lead_assigned", "Subject": "You have been assigned the Lead {{Record.Name}}", "Body": "You have been assigned the Lead:\nName: {{Record.Name}}\nCompany Name: {{Record.Company}}\nEmail: {{Record.Email}}", "HtmlValue": "You have been assigned the Lead:\nName: {{Record.Name}}\nCompany Name: {{Record.Company}}\nEmail: {{Record.Email}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_lead_assignment_notification_other", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Lead_Assignment_Notification_Other" }, "fields": { "Name": "Lead Assignment Notification Other", "DeveloperName": "Lead_Assignment_Notification_Other", "Subject": "[Do Not Reply] New Lead Assignment Notification", "Body": "Hello ,\n\nThis Lead has been assigned to you. Pls check: .\nLifecycle Stage: {{Record.Lifecycle_Stage__c}}\nCountry: {{Record.Country}}\n\nThis email is generated by Salesforce automatically. Any questions pls consult your Sales Ops partner (Vince Yao or Kevin Lu or Dexter Deng). Thanks!", "HtmlValue": "Hello ,\n\nThis Lead has been assigned to you. Pls check: .\nLifecycle Stage: {{Record.Lifecycle_Stage__c}}\nCountry: {{Record.Country}}\n\nThis email is generated by Salesforce automatically. Any questions pls consult your Sales Ops partner (Vince Yao or Kevin Lu or Dexter Deng). Thanks!", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_lead_owner_sdr_duration_over_24hours", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Lead_Owner_SDR_Duration_Over_24Hours" }, "fields": { "Name": "Lead Owner SDR Duration Over 24 Hours", "DeveloperName": "Lead_Owner_SDR_Duration_Over_24Hours", "Subject": "Opportunity Stage Duration Over 60 days", "Body": "Dear {!Lead.SDR (NA&EMEA ONLY)FullName}, this Lead {{Record.Name}} has completed IQM Meeting over 24 hours. Please assign proper lead owner to the sales team. Thanks!", "HtmlValue": "Dear {!Lead.SDR (NA&EMEA ONLY)FullName}, this Lead {{Record.Name}} has completed IQM Meeting over 24 hours. Please assign proper lead owner to the sales team. Thanks!", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_leadsnewassignmentnotificationsample", "object": "_System_EmailTemplate", "match": { "DeveloperName": "LeadsNewassignmentnotificationSAMPLE" }, "fields": { "Name": "Leads: New assignment notification (SAMPLE)", "DeveloperName": "LeadsNewassignmentnotificationSAMPLE", "Subject": "New lead assigned to you: {{Record.Name}} from {{Record.Company}}", "Body": "*** NEW LEAD ASSIGNMENT NOTIFICATION *** \n\nThe following lead has been assigned to you. \nCompany: {{Record.Company}} \nLead Name: {{Record.Name}} \n", "HtmlValue": "*** NEW LEAD ASSIGNMENT NOTIFICATION *** \n\nThe following lead has been assigned to you. \nCompany: {{Record.Company}} \nLead Name: {{Record.Name}} \n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_leadswebtoleademailresponsesample", "object": "_System_EmailTemplate", "match": { "DeveloperName": "LeadsWebtoLeademailresponseSAMPLE" }, "fields": { "Name": "Leads: Web-to-Lead email response (SAMPLE)", "DeveloperName": "LeadsWebtoLeademailresponseSAMPLE", "Subject": ": Thank you for your inquiry", "Body": "Dear ,\n\nThank you for your interest in . We will be contacting you shortly.\n\nSincerely, The Team at", "HtmlValue": "Dear ,\n\nThank you for your interest in . We will be contacting you shortly.\n\nSincerely, The Team at", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_leadsyncerror", "object": "_System_EmailTemplate", "match": { "DeveloperName": "leadSyncError" }, "fields": { "Name": "lead创建失败", "DeveloperName": "leadSyncError", "Subject": "数据同步失败", "Body": "以下链接为数据同步失败的数据连接！！\n\n\n异常信息：\n\n本邮件由CRM系统产生，请勿回复！\n如有任何疑问或者建议，请联系系统管理员。", "HtmlValue": "以下链接为数据同步失败的数据连接！！\n\n\n异常信息：\n\n本邮件由CRM系统产生，请勿回复！\n如有任何疑问或者建议，请联系系统管理员。", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_new_account_request_has_been_rejected", "object": "_System_EmailTemplate", "match": { "DeveloperName": "New_Account_Request_has_been_rejected" }, "fields": { "Name": "New Account Request has been rejected.", "DeveloperName": "New_Account_Request_has_been_rejected", "Subject": "New Account Request has been rejected.", "Body": "This New Account Request has been rejected.\n\nLead Company: {{Record.Company}}", "HtmlValue": "This New Account Request has been rejected.\n\nLead Company: {{Record.Company}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_new_account_request_is_waiting_for_your_approval", "object": "_System_EmailTemplate", "match": { "DeveloperName": "New_Account_Request_is_waiting_for_your_approval" }, "fields": { "Name": "New Account Request is waiting for your approval", "DeveloperName": "New_Account_Request_is_waiting_for_your_approval", "Subject": "New Account Request is waiting for your approval.", "Body": "This New Account Request is waiting for your approval.\n\nLead Company: {{Record.Company}}", "HtmlValue": "This New Account Request is waiting for your approval.\n\nLead Company: {{Record.Company}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_new_lead_has_been_assigned_to_sales", "object": "_System_EmailTemplate", "match": { "DeveloperName": "New_lead_has_been_assigned_To_Sales" }, "fields": { "Name": "New lead has been assigned To Sales", "DeveloperName": "New_lead_has_been_assigned_To_Sales", "Subject": "New Partner Registered Lead Assigned to You - Action to Convert to an Opportunity", "Body": "Hi ,\n\n\nA new lead has been assigned to you via {{Record.Registrant_Company_Name__c}} and the end customer is {{Record.Company}}. Would you help to review the lead details and confirm whether you accept or not.\nIf yes, please convert this lead to a partner opportunity in salesforce.\nIf not, please notify your regional ops to assign to other seller potentially.\nRegards,\nZeno Wang\nPingCAP｜Alliance and Channel", "HtmlValue": "Hi ,\n\n\nA new lead has been assigned to you via {{Record.Registrant_Company_Name__c}} and the end customer is {{Record.Company}}. Would you help to review the lead details and confirm whether you accept or not.\nIf yes, please convert this lead to a partner opportunity in salesforce.\nIf not, please notify your regional ops to assign to other seller potentially.\nRegards,\nZeno Wang\nPingCAP｜Alliance and Channel", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_new_lead_record_created_notification", "object": "_System_EmailTemplate", "match": { "DeveloperName": "New_Lead_Record_Created_Notification" }, "fields": { "Name": "New Lead Record Created - Notification", "DeveloperName": "New_Lead_Record_Created_Notification", "Subject": "New Opportunity Registration from Partner: {{Record.Registrant_Company_Name__c}} and End User: {{Record.Company}} - Ops Review", "Body": "Hi ,\n\n\nA new lead record has been created syncing the opportunity registration form from {{Record.Registrant_Company_Name__c}}. The end customer is {{Record.Company}}. Could you help to review the lead quality and assign the lead to the respective sales, thanks!\n\n\nLead Quality Review on:\nNet new opportunity or not\nMandatory fields well-input\n\nRegards,\n\nZeno Wang\nPingCAP｜Alliance and Channel", "HtmlValue": "Hi ,\n\n\nA new lead record has been created syncing the opportunity registration form from {{Record.Registrant_Company_Name__c}}. The end customer is {{Record.Company}}. Could you help to review the lead quality and assign the lead to the respective sales, thanks!\n\n\nLead Quality Review on:\nNet new opportunity or not\nMandatory fields well-input\n\nRegards,\n\nZeno Wang\nPingCAP｜Alliance and Channel", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_new_poc_notice", "object": "_System_EmailTemplate", "match": { "DeveloperName": "New_PoC_Notice" }, "fields": { "Name": "New Cloud User Request Notice", "DeveloperName": "New_PoC_Notice", "Subject": "New Cloud User Request Notice", "Body": "{{Record.Lead__c}} submitted Cloud User Request:\n", "HtmlValue": "{{Record.Lead__c}} submitted Cloud User Request:\n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_poc_email_templates.id }}" } }, { "key": "tmpl_opp_won_notice", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Opp_Won_Notice" }, "fields": { "Name": "Opp Won Notice", "DeveloperName": "Opp_Won_Notice", "Subject": "Opportunity has been updated to Closed Won", "Body": "Hello,\n\nThis Opportunity has been updated to Deal Closed.\n\nOpportunity: {{Record.Name}}\nACV Amount: {{Record.Accurate_ACV_Amount__c}}\nProduct Family: {{Record.Product_Family__c}}", "HtmlValue": "Hello,\n\nThis Opportunity has been updated to Deal Closed.\n\nOpportunity: {{Record.Name}}\nACV Amount: {{Record.Accurate_ACV_Amount__c}}\nProduct Family: {{Record.Product_Family__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_opportunity_email_templates.id }}" } }, { "key": "tmpl_opportunity_create", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Opportunity_Create" }, "fields": { "Name": "Opportunity Create", "DeveloperName": "Opportunity_Create", "Subject": "PingCAP Partner Opportunity Submission by for {{Record.Name}}: Validated", "Body": "Dear Sir / Madam,\n\nThank you for your opportunity submission.\nThis to notify you that your opportunity submission below has been validated. A Sales Rep will be assigned to this opportunity for further follow-ups.\nOpportunity Number: {{Record.Opportunity_Number__c}}\nOpportunity Title: xxxxxxxxxxxxxxxxxxxxx\nProduct: {{Record.Project_Name__c}}\nEnd Customer: xxxxxxxxxx\n\nKindly noted that this opportunity will be recognized as your referral until {{Record.Referral_is_valid_until__c}}. At any time before {{Record.Referral_is_valid_until__c}} and upon not less than fifty (15) days prior notice to the Sales Rep, you shall have one-off right to extend the validity of the opportunity as your referral by 180 calendar days.\n\nThank you,\nPingCAP Partner Network", "HtmlValue": "Dear Sir / Madam,\n\nThank you for your opportunity submission.\nThis to notify you that your opportunity submission below has been validated. A Sales Rep will be assigned to this opportunity for further follow-ups.\nOpportunity Number: {{Record.Opportunity_Number__c}}\nOpportunity Title: xxxxxxxxxxxxxxxxxxxxx\nProduct: {{Record.Project_Name__c}}\nEnd Customer: xxxxxxxxxx\n\nKindly noted that this opportunity will be recognized as your referral until {{Record.Referral_is_valid_until__c}}. At any time before {{Record.Referral_is_valid_until__c}} and upon not less than fifty (15) days prior notice to the Sales Rep, you shall have one-off right to extend the validity of the opportunity as your referral by 180 calendar days.\n\nThank you,\nPingCAP Partner Network", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_opportunity_email_templates.id }}" } }, { "key": "tmpl_opportunity_rject", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Opportunity_Rject" }, "fields": { "Name": "Opportunity Rject", "DeveloperName": "Opportunity_Rject", "Subject": "PingCAP Partner Opportunity Submission by for {{Record.Name}}: Validated", "Body": "Dear Sir / Madam,\n\nThank you for your opportunity submission.\nThis to notify you that your opportunity submission below has been rejected. \nOpportunity Title: xxxxxxxxxxxxxxxxxxxxx\nProduct: {{Record.Project_Name__c}}\nEnd Customer: xxxxxxxxxx\n\nFor any further questions, please cantact xxxxxxxx@pingcap.com (杨帆team的邮件组）.\n\nThank you,\nPingCAP Partner Network", "HtmlValue": "Dear Sir / Madam,\n\nThank you for your opportunity submission.\nThis to notify you that your opportunity submission below has been rejected. \nOpportunity Title: xxxxxxxxxxxxxxxxxxxxx\nProduct: {{Record.Project_Name__c}}\nEnd Customer: xxxxxxxxxx\n\nFor any further questions, please cantact xxxxxxxx@pingcap.com (杨帆team的邮件组）.\n\nThank you,\nPingCAP Partner Network", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_opportunity_email_templates.id }}" } }, { "key": "tmpl_opportunity_stage_duration_over_14_days", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Opportunity_Stage_Duration_Over_14_days" }, "fields": { "Name": "Opportunity Stage Duration Over 14 days", "DeveloperName": "Opportunity_Stage_Duration_Over_14_days", "Subject": "Opportunity Stage Duration Over 60 days", "Body": "Dear , this Opportunity {{Record.Name}} has been at {{Record.StageName}} Stage for 30 days. Thinks!", "HtmlValue": "Dear , this Opportunity {{Record.Name}} has been at {{Record.StageName}} Stage for 30 days. Thinks!", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_opportunity_email_templates.id }}" } }, { "key": "tmpl_opportunity_stage_duration_over_30_days", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Opportunity_Stage_Duration_Over_30_days" }, "fields": { "Name": "Opportunity Stage Duration Over 30 days", "DeveloperName": "Opportunity_Stage_Duration_Over_30_days", "Subject": "Opportunity Stage Duration Over 60 days", "Body": "Dear , this Opportunity {{Record.Name}} has been at {{Record.StageName}} Stage for 30 days. Thinks!\n", "HtmlValue": "Dear , this Opportunity {{Record.Name}} has been at {{Record.StageName}} Stage for 30 days. Thinks!\n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_opportunity_email_templates.id }}" } }, { "key": "tmpl_opportunity_stage_duration_over_60_days", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Opportunity_Stage_Duration_Over_60_days" }, "fields": { "Name": "Opportunity Stage Duration Over 60 days", "DeveloperName": "Opportunity_Stage_Duration_Over_60_days", "Subject": "Opportunity Stage Duration Over 60 days", "Body": "Dear , this Opportunity {{Record.Name}} has been at {{Record.StageName}} Stage for 60 days. Thinks!\n", "HtmlValue": "Dear , this Opportunity {{Record.Name}} has been at {{Record.StageName}} Stage for 60 days. Thinks!\n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_opportunity_email_templates.id }}" } }, { "key": "tmpl_opportunity_will_expire", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Opportunity_will_expire" }, "fields": { "Name": "Opportunity will expire", "DeveloperName": "Opportunity_will_expire", "Subject": "[Notification] Your referral will expire on dd/mmm/yyyy", "Body": "Dear Sir / Madam,\n\nThis to notify you that the opportunity below will not be recognized as your referral from dd/mmm/yyyy.\nOpportunity Number: xxxxxxxxxxxxxxxx\nOpportunity Title: xxxxxxxxxxxxxxxxxxxxx\nProduct: xxxxxxxxxxxxxxx\nEnd Customer: xxxxxxxxxx\n\nYou can still contact the Sales Rep to extend the validity of the opportunity as your referral by 180 calendar days.\n\nThank you,\nPingCAP Partner Network", "HtmlValue": "Dear Sir / Madam,\n\nThis to notify you that the opportunity below will not be recognized as your referral from dd/mmm/yyyy.\nOpportunity Number: xxxxxxxxxxxxxxxx\nOpportunity Title: xxxxxxxxxxxxxxxxxxxxx\nProduct: xxxxxxxxxxxxxxx\nEnd Customer: xxxxxxxxxx\n\nYou can still contact the Sales Rep to extend the validity of the opportunity as your referral by 180 calendar days.\n\nThank you,\nPingCAP Partner Network", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_order_applied", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Order_applied" }, "fields": { "Name": "Order applied", "DeveloperName": "Order_applied", "Subject": "Order applied notice:{{Record.OrderNumber}}", "Body": "Your Order Form applied for has been {{Record.Approval_Status__c}}. Pls log into Salesforce to check more details and take appropriate actions.", "HtmlValue": "Your Order Form applied for has been {{Record.Approval_Status__c}}. Pls log into Salesforce to check more details and take appropriate actions.", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_order_email_templates.id }}" } }, { "key": "tmpl_order_expiration_notice_15", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Order_Expiration_Notice_15" }, "fields": { "Name": "Order Expiration Notice 15", "DeveloperName": "Order_Expiration_Notice_15", "Subject": "[{{Record.Account_Name_for_email_template__c}}] Order#{{Record.Name}} will expire 15 days later", "Body": "The Order below will expire 15 days later.\nFor TiDB Enterprise Subscription Order, please make sure the Order can be renewed in time.\nFor TiDB Cloud Commitment Plan Order, please confirm with the customer whether the commitment can be achieved as is expected, and whether a new TiDB Cloud Commitment Plan Order will be placed after the current Order expires.\nThis email is just a reminder. If the TiDB Enterprise Subscription Order had been renewed, or the TiDB Cloud Commitment Plan Order had been achieved / replaced / renewed, please ignore this email.\n\nOrder Number: {{Record.Name}}\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOrder Start Date: {{Record.EffectiveDate}}\nOrder End Date: {{Record.Order_End_Date__c}}\nTCV: {{Record.TCV_Amount__c}}\nACV: {{Record.ACV_Amount__c}}", "HtmlValue": "The Order below will expire 15 days later.\nFor TiDB Enterprise Subscription Order, please make sure the Order can be renewed in time.\nFor TiDB Cloud Commitment Plan Order, please confirm with the customer whether the commitment can be achieved as is expected, and whether a new TiDB Cloud Commitment Plan Order will be placed after the current Order expires.\nThis email is just a reminder. If the TiDB Enterprise Subscription Order had been renewed, or the TiDB Cloud Commitment Plan Order had been achieved / replaced / renewed, please ignore this email.\n\nOrder Number: {{Record.Name}}\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOrder Start Date: {{Record.EffectiveDate}}\nOrder End Date: {{Record.Order_End_Date__c}}\nTCV: {{Record.TCV_Amount__c}}\nACV: {{Record.ACV_Amount__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_order_email_templates.id }}" } }, { "key": "tmpl_order_expiration_notice_30", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Order_Expiration_Notice_30" }, "fields": { "Name": "Order Expiration Notice 30", "DeveloperName": "Order_Expiration_Notice_30", "Subject": "[{{Record.Account_Name_for_email_template__c}}] Order#{{Record.Name}} will expire 30 days later", "Body": "The Order below will expire 30 days later.\nFor TiDB Enterprise Subscription Order, please make sure the Order can be renewed in time.\nFor TiDB Cloud Commitment Plan Order, please confirm with the customer whether the commitment can be achieved as is expected, and whether a new TiDB Cloud Commitment Plan Order will be placed after the current Order expires.\nThis email is just a reminder. If the TiDB Enterprise Subscription Order had been renewed, or the TiDB Cloud Commitment Plan Order had been achieved / replaced / renewed, please ignore this email.\n\nOrder Number: {{Record.Name}}\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOrder Start Date: {{Record.EffectiveDate}}\nOrder End Date: {{Record.Order_End_Date__c}}\nTCV: {{Record.TCV_Amount__c}}\nACV: {{Record.ACV_Amount__c}}", "HtmlValue": "The Order below will expire 30 days later.\nFor TiDB Enterprise Subscription Order, please make sure the Order can be renewed in time.\nFor TiDB Cloud Commitment Plan Order, please confirm with the customer whether the commitment can be achieved as is expected, and whether a new TiDB Cloud Commitment Plan Order will be placed after the current Order expires.\nThis email is just a reminder. If the TiDB Enterprise Subscription Order had been renewed, or the TiDB Cloud Commitment Plan Order had been achieved / replaced / renewed, please ignore this email.\n\nOrder Number: {{Record.Name}}\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOrder Start Date: {{Record.EffectiveDate}}\nOrder End Date: {{Record.Order_End_Date__c}}\nTCV: {{Record.TCV_Amount__c}}\nACV: {{Record.ACV_Amount__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_order_email_templates.id }}" } }, { "key": "tmpl_order_expiration_notice_60", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Order_Expiration_Notice_60" }, "fields": { "Name": "Order Expiration Notice 60", "DeveloperName": "Order_Expiration_Notice_60", "Subject": "[{{Record.Account_Name_for_email_template__c}}] Order#{{Record.Name}} will expire 60 days later", "Body": "The Order below will expire 60 days later.\nFor TiDB Enterprise Subscription Order, please make sure the Order can be renewed in time.\nFor TiDB Cloud Commitment Plan Order, please confirm with the customer whether the commitment can be achieved as is expected, and whether a new TiDB Cloud Commitment Plan Order will be placed after the current Order expires.\nThis email is just a reminder. If the TiDB Enterprise Subscription Order had been renewed, or the TiDB Cloud Commitment Plan Order had been achieved / replaced / renewed, please ignore this email.\n\nOrder Number: {{Record.Name}}\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOrder Start Date: {{Record.EffectiveDate}}\nOrder End Date: {{Record.Order_End_Date__c}}\nTCV: {{Record.TCV_Amount__c}}\nACV: {{Record.ACV_Amount__c}}", "HtmlValue": "The Order below will expire 60 days later.\nFor TiDB Enterprise Subscription Order, please make sure the Order can be renewed in time.\nFor TiDB Cloud Commitment Plan Order, please confirm with the customer whether the commitment can be achieved as is expected, and whether a new TiDB Cloud Commitment Plan Order will be placed after the current Order expires.\nThis email is just a reminder. If the TiDB Enterprise Subscription Order had been renewed, or the TiDB Cloud Commitment Plan Order had been achieved / replaced / renewed, please ignore this email.\n\nOrder Number: {{Record.Name}}\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOrder Start Date: {{Record.EffectiveDate}}\nOrder End Date: {{Record.Order_End_Date__c}}\nTCV: {{Record.TCV_Amount__c}}\nACV: {{Record.ACV_Amount__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_order_email_templates.id }}" } }, { "key": "tmpl_order_expiration_notice_7", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Order_Expiration_Notice_7" }, "fields": { "Name": "Order Expiration Notice 7", "DeveloperName": "Order_Expiration_Notice_7", "Subject": "[{{Record.Account_Name_for_email_template__c}}] Order#{{Record.Name}} will expire 7 days later", "Body": "The Order below will expire 7 days later.\nFor TiDB Enterprise Subscription Order, please make sure the Order can be renewed in time.\nFor TiDB Cloud Commitment Plan Order, please confirm with the customer whether the commitment can be achieved as is expected, and whether a new TiDB Cloud Commitment Plan Order will be placed after the current Order expires.\nThis email is just a reminder. If the TiDB Enterprise Subscription Order had been renewed, or the TiDB Cloud Commitment Plan Order had been achieved / replaced / renewed, please ignore this email.\n\nOrder Number: {{Record.Name}}\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOrder Start Date: {{Record.EffectiveDate}}\nOrder End Date: {{Record.Order_End_Date__c}}\nTCV: {{Record.TCV_Amount__c}}\nACV: {{Record.ACV_Amount__c}}", "HtmlValue": "The Order below will expire 7 days later.\nFor TiDB Enterprise Subscription Order, please make sure the Order can be renewed in time.\nFor TiDB Cloud Commitment Plan Order, please confirm with the customer whether the commitment can be achieved as is expected, and whether a new TiDB Cloud Commitment Plan Order will be placed after the current Order expires.\nThis email is just a reminder. If the TiDB Enterprise Subscription Order had been renewed, or the TiDB Cloud Commitment Plan Order had been achieved / replaced / renewed, please ignore this email.\n\nOrder Number: {{Record.Name}}\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOrder Start Date: {{Record.EffectiveDate}}\nOrder End Date: {{Record.Order_End_Date__c}}\nTCV: {{Record.TCV_Amount__c}}\nACV: {{Record.ACV_Amount__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_order_email_templates.id }}" } }, { "key": "tmpl_order_expiration_notice_90", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Order_Expiration_Notice_90" }, "fields": { "Name": "Order Expiration Notice 90", "DeveloperName": "Order_Expiration_Notice_90", "Subject": "[{{Record.Account_Name_for_email_template__c}}] Order#{{Record.Name}} will expire 90 days later", "Body": "The Order below will expire 90 days later.\nFor TiDB Enterprise Subscription Order, please make sure the Order can be renewed in time.\nFor TiDB Cloud Commitment Plan Order, please confirm with the customer whether the commitment can be achieved as is expected, and whether a new TiDB Cloud Commitment Plan Order will be placed after the current Order expires.\nThis email is just a reminder. If the TiDB Enterprise Subscription Order had been renewed, or the TiDB Cloud Commitment Plan Order had been achieved / replaced / renewed, please ignore this email.\n\nOrder Number: {{Record.Name}}\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOrder Start Date: {{Record.EffectiveDate}}\nOrder End Date: {{Record.Order_End_Date__c}}\nTCV: {{Record.TCV_Amount__c}}\nACV: {{Record.ACV_Amount__c}}", "HtmlValue": "The Order below will expire 90 days later.\nFor TiDB Enterprise Subscription Order, please make sure the Order can be renewed in time.\nFor TiDB Cloud Commitment Plan Order, please confirm with the customer whether the commitment can be achieved as is expected, and whether a new TiDB Cloud Commitment Plan Order will be placed after the current Order expires.\nThis email is just a reminder. If the TiDB Enterprise Subscription Order had been renewed, or the TiDB Cloud Commitment Plan Order had been achieved / replaced / renewed, please ignore this email.\n\nOrder Number: {{Record.Name}}\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOrder Start Date: {{Record.EffectiveDate}}\nOrder End Date: {{Record.Order_End_Date__c}}\nTCV: {{Record.TCV_Amount__c}}\nACV: {{Record.ACV_Amount__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_order_email_templates.id }}" } }, { "key": "tmpl_partner_account_for_cm_approval", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Partner_Account_for_CM_approval" }, "fields": { "Name": "Partner Account for CM approval", "DeveloperName": "Partner_Account_for_CM_approval", "Subject": "{{Record.Name}} is registering to become a PingCAP partner", "Body": "A new Partner Account is created. \nPlease have a review and decide whether to approve or reject. Once you approve the Partner Account, the \"Partner Status\" of the Account will become \"Newly Registered\", otherwise it will become \"Unqualified\".\n\nPartner Name: {{Record.Name}} ", "HtmlValue": "A new Partner Account is created. \nPlease have a review and decide whether to approve or reject. Once you approve the Partner Account, the \"Partner Status\" of the Account will become \"Newly Registered\", otherwise it will become \"Unqualified\".\n\nPartner Name: {{Record.Name}} ", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_account_email_templates.id }}" } }, { "key": "tmpl_partner_account_registered_template", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Partner_Account_Registered_Template" }, "fields": { "Name": "Partner Account Registered Template", "DeveloperName": "Partner_Account_Registered_Template", "Subject": "{{Record.Name}} Registered", "Body": "{{Record.Name}} is newly registered as a partner.", "HtmlValue": "{{Record.Name}} is newly registered as a partner.", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_account_email_templates.id }}" } }, { "key": "tmpl_pingcap_partner_opportunity_submission_rejected", "object": "_System_EmailTemplate", "match": { "DeveloperName": "PingCAP_Partner_Opportunity_Submission_Rejected" }, "fields": { "Name": "PingCAP Partner Opportunity Submission Rejected", "DeveloperName": "PingCAP_Partner_Opportunity_Submission_Rejected", "Subject": "PingCAP Partner Opportunity Submission by for {{Record.Company}}: Rejected", "Body": "Dear {{Record.Registrant_Name__c}},\n\nThank you for your opportunity submission.\n\nThis is to notify you that your opportunity submission below has been rejected.\nOpportunity Name: {{Record.Opportunity_Title__c}}\nEnd Customer: {{Record.Company}}\n\nFor any further questions, please contact us freely.\n\nThank you,\n\nRegards,\n\nPingCAP Partner & Cloud Alliance Team", "HtmlValue": "Dear {{Record.Registrant_Name__c}},\n\nThank you for your opportunity submission.\n\nThis is to notify you that your opportunity submission below has been rejected.\nOpportunity Name: {{Record.Opportunity_Title__c}}\nEnd Customer: {{Record.Company}}\n\nFor any further questions, please contact us freely.\n\nThank you,\n\nRegards,\n\nPingCAP Partner & Cloud Alliance Team", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_pingcap_partner_opportunity_submission_validated", "object": "_System_EmailTemplate", "match": { "DeveloperName": "PingCAP_Partner_Opportunity_Submission_Validated" }, "fields": { "Name": "PingCAP Partner Opportunity Submission Validated", "DeveloperName": "PingCAP_Partner_Opportunity_Submission_Validated", "Subject": "PingCAP Partner Opportunity Submission by for {{Record.Company}}: Validated", "Body": "Dear Sir / Madam,\n\nThank you for your opportunity submission.\n\nThis is to notify you that your opportunity submission below has been validated. A sales[Sales rep email] will be assigned to this opportunity for further follow-ups.\nOpportunity Number: {{Record.Opportunity_Number__c}}\nOpportunity Name: {{Record.Opportunity_Name_New__c}}\nEnd Customer: {{Record.Company}}\n\nKindly note that this opportunity has been successfully registered.\nThe opportunity registration is confirmed and valid for 180 days after approval. You may request one extension at least 15 days before expiration. The sales team will review your request and decide whether to approve the extension and its duration.\n\nThank you,\n\nRegards,\n\nPingCAP Partner & Cloud Alliance Team", "HtmlValue": "Dear Sir / Madam,\n\nThank you for your opportunity submission.\n\nThis is to notify you that your opportunity submission below has been validated. A sales[Sales rep email] will be assigned to this opportunity for further follow-ups.\nOpportunity Number: {{Record.Opportunity_Number__c}}\nOpportunity Name: {{Record.Opportunity_Name_New__c}}\nEnd Customer: {{Record.Company}}\n\nKindly note that this opportunity has been successfully registered.\nThe opportunity registration is confirmed and valid for 180 days after approval. You may request one extension at least 15 days before expiration. The sales team will review your request and decide whether to approve the extension and its duration.\n\nThank you,\n\nRegards,\n\nPingCAP Partner & Cloud Alliance Team", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_poc_approval_notification_to_barry", "object": "_System_EmailTemplate", "match": { "DeveloperName": "PoC_Approval_Notification_to_Barry" }, "fields": { "Name": "Cloud User Request Approval Notification to Barry", "DeveloperName": "PoC_Approval_Notification_to_Barry", "Subject": "The Cloud User Request has been approved", "Body": "This Cloud User Request has been approved.\n\nRequest Number: {{Record.Name}}\nAccount: {{Record.Account__c}}\nSales Owner: {{Record.Sales_Owner__c}}\n", "HtmlValue": "This Cloud User Request has been approved.\n\nRequest Number: {{Record.Name}}\nAccount: {{Record.Account__c}}\nSales Owner: {{Record.Sales_Owner__c}}\n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_poc_email_templates.id }}" } }, { "key": "tmpl_poc_approve_email_notice", "object": "_System_EmailTemplate", "match": { "DeveloperName": "POC_Approve_Email_Notice" }, "fields": { "Name": "Cloud User Request Approve Email Notice", "DeveloperName": "POC_Approve_Email_Notice", "Subject": "[Auto-generated Email] Cloud User Request Approval Request - {{Record.Account__c}}", "Body": "One request is pending on your approval. Pls try to handle it at your earliest convenience.\n\nAccount: {{Record.Account__c}}\nCredits: {{Record.Points_Needed__c}}\nRegion: {{Record.Region__c}}\n\nPlease click this link to approve or reject this record.", "HtmlValue": "One request is pending on your approval. Pls try to handle it at your earliest convenience.\n\nAccount: {{Record.Account__c}}\nCredits: {{Record.Points_Needed__c}}\nRegion: {{Record.Region__c}}\n\nPlease click this link to approve or reject this record.", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_poc_email_templates.id }}" } }, { "key": "tmpl_poc_approve_email_notice_to_rwp", "object": "_System_EmailTemplate", "match": { "DeveloperName": "POC_Approve_Email_Notice_to_RWP" }, "fields": { "Name": "PoC Approve Email Notice to RWP", "DeveloperName": "POC_Approve_Email_Notice_to_RWP", "Subject": "[Auto-generated Email] PoC Approval - {{Record.Account__c}}", "Body": "Hello,\n\nPls notice that this PoC has been approved by , and is still in PoC approval process.\n\nAccount: {{Record.Account__c}}\nCredits: {{Record.Points_Needed__c}}\nRegion: {{Record.Region__c}}\n", "HtmlValue": "Hello,\n\nPls notice that this PoC has been approved by , and is still in PoC approval process.\n\nAccount: {{Record.Account__c}}\nCredits: {{Record.Points_Needed__c}}\nRegion: {{Record.Region__c}}\n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_poc_email_templates.id }}" } }, { "key": "tmpl_poc_approved_notice", "object": "_System_EmailTemplate", "match": { "DeveloperName": "PoC_Approved_Notice" }, "fields": { "Name": "Cloud User Request Approved Notice", "DeveloperName": "PoC_Approved_Notice", "Subject": "Cloud User Request Approval", "Body": "YourCloud User Request Application for {{Record.Account__c}} has been {{Record.ApprovalStatus__c}}. Pls log into Salesforce to check more details.", "HtmlValue": "YourCloud User Request Application for {{Record.Account__c}} has been {{Record.ApprovalStatus__c}}. Pls log into Salesforce to check more details.", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_poc_email_templates.id }}" } }, { "key": "tmpl_poc_record_change", "object": "_System_EmailTemplate", "match": { "DeveloperName": "PoC_Record_Change" }, "fields": { "Name": "Cloud User Request Record Change", "DeveloperName": "PoC_Record_Change", "Subject": "Cloud User Request Record Change", "Body": "This Cloud User Request {{Record.Name}} of Account {{Record.Account__c}} has been updated.\n{{Record.Last_Modified_Text__c}}\n", "HtmlValue": "This Cloud User Request {{Record.Name}} of Account {{Record.Account__c}} has been updated.\n{{Record.Last_Modified_Text__c}}\n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_poc_email_templates.id }}" } }, { "key": "tmpl_poc_schedule_a_demo", "object": "_System_EmailTemplate", "match": { "DeveloperName": "POC_Schedule_a_Demo" }, "fields": { "Name": "Cloud User Request Schedule a Demo", "DeveloperName": "POC_Schedule_a_Demo", "Subject": "\"Schedule a Demo\" request", "Body": "Hello, this lead submitted \"Schedule a Demo\" request.\n\nName:{{Record.Last_Name__c}} {{Record.First_Name__c}}\nCompany:{{Record.Company_Name__c}}\nEmail:{{Record.Work_Email__c}}\nPhone:{{Record.Phone_Number__c}}\nMessage:{{Record.message__c}}", "HtmlValue": "Hello, this lead submitted \"Schedule a Demo\" request.\n\nName:{{Record.Last_Name__c}} {{Record.First_Name__c}}\nCompany:{{Record.Company_Name__c}}\nEmail:{{Record.Work_Email__c}}\nPhone:{{Record.Phone_Number__c}}\nMessage:{{Record.message__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_poc_email_templates.id }}" } }, { "key": "tmpl_poc_status_change", "object": "_System_EmailTemplate", "match": { "DeveloperName": "PoC_Status_Change" }, "fields": { "Name": "Cloud User Request Status Change", "DeveloperName": "PoC_Status_Change", "Subject": "Cloud User Request Status Change", "Body": "This Cloud User Request {{Record.Name}} of Account {{Record.Account__c}} has been updated to {{Record.PoC_Status__c}}.\n", "HtmlValue": "This Cloud User Request {{Record.Name}} of Account {{Record.Account__c}} has been updated to {{Record.PoC_Status__c}}.\n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_poc_email_templates.id }}" } }, { "key": "tmpl_pocapprovedemail", "object": "_System_EmailTemplate", "match": { "DeveloperName": "POCApprovedEmail" }, "fields": { "Name": "Cloud User Request Approved", "DeveloperName": "POCApprovedEmail", "Subject": "Cloud User Request Grading", "Body": "The Cloud User Request application under {{Record.Account__c}} has already been successfully approved. Please go to Change the Cloud User Request Grading.\n", "HtmlValue": "The Cloud User Request application under {{Record.Account__c}} has already been successfully approved. Please go to Change the Cloud User Request Grading.\n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_poc_email_templates.id }}" } }, { "key": "tmpl_pocapprovednotice", "object": "_System_EmailTemplate", "match": { "DeveloperName": "PocApprovedNotice" }, "fields": { "Name": "PoO Approved Notice to Accounts", "DeveloperName": "PocApprovedNotice", "Subject": "Your Application has been Approved!", "Body": "Hi {{Record.Name}},\n\nWelcome to your TiDB Cloud Proof-of-Concept trial.\n\nIn order for you to better understand and trial use TiDB Cloud, XXX points (valued at $XX) have added to your account for the PoC trial. You'll now be able to log into your TiDB Cloud account and start deploying TiDB in your applications, backend services, or database workloads. \n\nAnd XXX will help you set up your account and answer any questions you may have during this process.\n\nWe look forward to helping you get the most out of your TiDB Cloud experience.\n\nKind Regards,\n\nBarry, \nHead of Business Ops", "HtmlValue": "Hi {{Record.Name}},\n\nWelcome to your TiDB Cloud Proof-of-Concept trial.\n\nIn order for you to better understand and trial use TiDB Cloud, XXX points (valued at $XX) have added to your account for the PoC trial. You'll now be able to log into your TiDB Cloud account and start deploying TiDB in your applications, backend services, or database workloads. \n\nAnd XXX will help you set up your account and answer any questions you may have during this process.\n\nWe look forward to helping you get the most out of your TiDB Cloud experience.\n\nKind Regards,\n\nBarry, \nHead of Business Ops", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_pocrejeictionnotice", "object": "_System_EmailTemplate", "match": { "DeveloperName": "PocRejeictionNotice" }, "fields": { "Name": "PocRejeictionNotice", "DeveloperName": "PocRejeictionNotice", "Subject": "Your TiDB Cloud Proof-of-Concept Application", "Body": "Hi {{Record.Name}},\n\nThank you for your interest in TiDB Cloud. Unfortunately, we are unable to invite you to our 2-week Proof of Concept trial at this time. \n\nHowever, check out the free 48 hour trial option that gives you $x of credits and discounted pricing after the trial period. \n\nPlease do not hesitate to contact us with any questions! \n\nTiDB Cloud Team", "HtmlValue": "Hi {{Record.Name}},\n\nThank you for your interest in TiDB Cloud. Unfortunately, we are unable to invite you to our 2-week Proof of Concept trial at this time. \n\nHowever, check out the free 48 hour trial option that gives you $x of credits and discounted pricing after the trial period. \n\nPlease do not hesitate to contact us with any questions! \n\nTiDB Cloud Team", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_post_expiration_deactivation_notice", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Post_Expiration_Deactivation_Notice" }, "fields": { "Name": "Post-Expiration Deactivation Notice", "DeveloperName": "Post_Expiration_Deactivation_Notice", "Subject": "[Important Notice] Partner Agreement ({{Record.Contract_Number__c}}) Expired - Account Temporarily Inactive", "Body": "Hi Team,\nThe agreement with {{Record.Name}} ({{Record.Contract_Number__c}}) expired on {{Record.Contract_Valid_Date__c}}.\nPer partner program policy, the partner's status has been set to “PNA is expired\" and New transactions go through this partner account will be restricted.\nRequired Actions:\n- To reactivate the account, please submit a renewal request via Lark contract.\n- If no renewal is required, please ignore this message.\nThank you for your prompt attention to this matter.\n(Automated notification. Contact lu.wang@pingcap.com for policy details.)", "HtmlValue": "Hi Team,\nThe agreement with {{Record.Name}} ({{Record.Contract_Number__c}}) expired on {{Record.Contract_Valid_Date__c}}.\nPer partner program policy, the partner's status has been set to “PNA is expired\" and New transactions go through this partner account will be restricted.\nRequired Actions:\n- To reactivate the account, please submit a renewal request via Lark contract.\n- If no renewal is required, please ignore this message.\nThank you for your prompt attention to this matter.\n(Automated notification. Contact lu.wang@pingcap.com for policy details.)", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_account_email_templates.id }}" } }, { "key": "tmpl_push_launched_opportunity_notification_to_the_operation_and_sales_owner", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Push_Launched_opportunity_notification_to_the_operation_and_sales_owner" }, "fields": { "Name": "Push Launched opportunity notification to the operation and sales owner", "DeveloperName": "Push_Launched_opportunity_notification_to_the_operation_and_sales_owner", "Subject": "Opportunity has been updated to Launched", "Body": "Hello,\n\nOpportunity has been updated to Launched\n\nOpportunity:{{Record.Name}}\nACV Amount:{{Record.Accurate_ACV_Amount__c}}\nProduct Family:{{Record.Product_Family__c}}", "HtmlValue": "Hello,\n\nOpportunity has been updated to Launched\n\nOpportunity:{{Record.Name}}\nACV Amount:{{Record.Accurate_ACV_Amount__c}}\nProduct Family:{{Record.Product_Family__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_opportunity_email_templates.id }}" } }, { "key": "tmpl_quote_applied", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Quote_applied" }, "fields": { "Name": "Quote applied", "DeveloperName": "Quote_applied", "Subject": "Quote applied notice", "Body": "Your Quote applied for has been {{Record.ApproveStatus__c}}. Please log into Salesforce to check more details and take appropriate actions.", "HtmlValue": "Your Quote applied for has been {{Record.ApproveStatus__c}}. Please log into Salesforce to check more details and take appropriate actions.", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_quote_email_templates.id }}" } }, { "key": "tmpl_quote_approved", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Quote_Approved" }, "fields": { "Name": "Quote Approved", "DeveloperName": "Quote_Approved", "Subject": "Quote approved notice - {{Record.Account_Name_for_email_template__c}} - {{Record.Name}} - {{Record.Product_Family__c}}", "Body": "Quote: {{Record.Name}} has been {{Record.ApproveStatus__c}}.\n\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nRequester: {{Record.Account_Owner_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nApproved discount: {{Record.Discount__c}}% off\nApproved ACV: ${{Record.ACV_Amount__c}}\nOpportunity Name: {{Record.Opportunity_Name_for_email_template__c}}", "HtmlValue": "Quote: {{Record.Name}} has been {{Record.ApproveStatus__c}}.\n\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nRequester: {{Record.Account_Owner_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nApproved discount: {{Record.Discount__c}}% off\nApproved ACV: ${{Record.ACV_Amount__c}}\nOpportunity Name: {{Record.Opportunity_Name_for_email_template__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_quote_email_templates.id }}" } }, { "key": "tmpl_quote_for_approval", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Quote_for_approval" }, "fields": { "Name": "Quote for approval", "DeveloperName": "Quote_for_approval", "Subject": "Quote Approval Request - {{Record.Account_Name_for_email_template__c}} - {{Record.Name}} - {{Record.Product_Family__c}}", "Body": "Quote: {{Record.Name}}: has been submitted for your approval.\nPlease click this link below to approve or reject this record. \n\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nRequester: {{Record.Account_Owner_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nDiscount: {{Record.Discount__c}} % off\nACV: ${{Record.ACV_Amount__c}} \nOpportunity Name: {{Record.Opportunity_Name_for_email_template__c}}\n\n\nThanks a lot!", "HtmlValue": "Quote: {{Record.Name}}: has been submitted for your approval.\nPlease click this link below to approve or reject this record. \n\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nRequester: {{Record.Account_Owner_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nDiscount: {{Record.Discount__c}} % off\nACV: ${{Record.ACV_Amount__c}} \nOpportunity Name: {{Record.Opportunity_Name_for_email_template__c}}\n\n\nThanks a lot!", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_quote_email_templates.id }}" } }, { "key": "tmpl_quote_rejected", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Quote_Rejected" }, "fields": { "Name": "Quote Rejected", "DeveloperName": "Quote_Rejected", "Subject": "Quote rejected notice - {{Record.Account_Name_for_email_template__c}} - {{Record.Name}} - {{Record.Product_Family__c}}", "Body": "Quote: {{Record.Name}} has been {{Record.ApproveStatus__c}}.\n\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nRequester: {{Record.Account_Owner_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOpportunity Name: {{Record.Opportunity_Name_for_email_template__c}}", "HtmlValue": "Quote: {{Record.Name}} has been {{Record.ApproveStatus__c}}.\n\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nRequester: {{Record.Account_Owner_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOpportunity Name: {{Record.Opportunity_Name_for_email_template__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_quote_email_templates.id }}" } }, { "key": "tmpl_quote_submitted", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Quote_Submitted" }, "fields": { "Name": "Quote Submitted", "DeveloperName": "Quote_Submitted", "Subject": "Quote submitted notice - {{Record.Account_Name_for_email_template__c}} - {{Record.Name}} - {{Record.Product_Family__c}}", "Body": "Quote: {{Record.Name}} has been submitted for approval.\n\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nRequester: {{Record.Account_Owner_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOpportunity Name: {{Record.Opportunity_Name_for_email_template__c}}", "HtmlValue": "Quote: {{Record.Name}} has been submitted for approval.\n\nAccount Name: {{Record.Account_Name_for_email_template__c}}\nRequester: {{Record.Account_Owner_for_email_template__c}}\nProduct Family: {{Record.Product_Family__c}}\nOpportunity Name: {{Record.Opportunity_Name_for_email_template__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_quote_email_templates.id }}" } }, { "key": "tmpl_request_credits_approval_notification_to_barry", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Request_credits_Approval_Notification_to_Barry" }, "fields": { "Name": "Request credits Approval Notification to Barry", "DeveloperName": "Request_credits_Approval_Notification_to_Barry", "Subject": "The Request credits has been approved", "Body": "This Request credits has been approved.\n\nRequest credits Number: {{Record.Name}}\nAccount: {{Record.Account__c}}\nSales Owner: {{Record.Sales_Owner__c}}\n", "HtmlValue": "This Request credits has been approved.\n\nRequest credits Number: {{Record.Name}}\nAccount: {{Record.Account__c}}\nSales Owner: {{Record.Sales_Owner__c}}\n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_poc_email_templates.id }}" } }, { "key": "tmpl_sql_conversion_approved", "object": "_System_EmailTemplate", "match": { "DeveloperName": "SQL_Conversion_Approved" }, "fields": { "Name": "SQL Conversion Approved", "DeveloperName": "SQL_Conversion_Approved", "Subject": "SQL Conversion Approved", "Body": "Your SQL conversion has been approved. Pls click below link to convert it. Thanks!", "HtmlValue": "Your SQL conversion has been approved. Pls click below link to convert it. Thanks!", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_sql_conversion_rejected", "object": "_System_EmailTemplate", "match": { "DeveloperName": "SQL_Conversion_Rejected" }, "fields": { "Name": "SQL Conversion Rejected", "DeveloperName": "SQL_Conversion_Rejected", "Subject": "SQL Conversion Rejected", "Body": "Your SQL conversion has been rejected. Pls click below link to view it. Thanks!", "HtmlValue": "Your SQL conversion has been rejected. Pls click below link to view it. Thanks!", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } }, { "key": "tmpl_supportcaseescalationnotificationsample", "object": "_System_EmailTemplate", "match": { "DeveloperName": "SUPPORTCaseescalationnotificationSAMPLE" }, "fields": { "Name": "SUPPORT: Case escalation notification (SAMPLE)", "DeveloperName": "SUPPORTCaseescalationnotificationSAMPLE", "Subject": "Case # {{Record.CaseNumber}}: {{Record.Subject}} has been escalated.", "Body": "*** CASE ESCALATION ALERT *** \n\nThe following case has been escalated: \nCase: {{Record.CaseNumber}}: {{Record.Subject}} \n", "HtmlValue": "*** CASE ESCALATION ALERT *** \n\nThe following case has been escalated: \nCase: {{Record.CaseNumber}}: {{Record.Subject}} \n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_supportcaseresponsewithsolutionsample", "object": "_System_EmailTemplate", "match": { "DeveloperName": "SUPPORTCaseResponsewithSolutionSAMPLE" }, "fields": { "Name": "SUPPORT: Case Response with Solution (SAMPLE)", "DeveloperName": "SUPPORTCaseResponsewithSolutionSAMPLE", "Subject": "Case {{Record.CaseNumber}}: {{Record.Subject}}", "Body": "Dear ,\n\n\nThank you, \n\nYour comment: \n{{Record.Description}} \n", "HtmlValue": "Dear ,\n\n\nThank you, \n\nYour comment: \n{{Record.Description}} \n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_supportnewassignmentnotificationsample", "object": "_System_EmailTemplate", "match": { "DeveloperName": "SUPPORTNewassignmentnotificationSAMPLE" }, "fields": { "Name": "SUPPORT: New assignment notification (SAMPLE)", "DeveloperName": "SUPPORTNewassignmentnotificationSAMPLE", "Subject": "Case # {{Record.CaseNumber}}: {{Record.Subject}} has been assigned to you.", "Body": "*** NEW CASE ASSIGNMENT NOTIFICATION *** \n\nThe following case has been assigned to you. \nCase #: {{Record.CaseNumber}} \nSubject: {{Record.Subject}} \nDescription: {{Record.Description}} \n", "HtmlValue": "*** NEW CASE ASSIGNMENT NOTIFICATION *** \n\nThe following case has been assigned to you. \nCase #: {{Record.CaseNumber}} \nSubject: {{Record.Subject}} \nDescription: {{Record.Description}} \n", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_supportselfservicenewcommentnotificationsample", "object": "_System_EmailTemplate", "match": { "DeveloperName": "SUPPORTSelfServiceNewCommentNotificationSAMPLE" }, "fields": { "Name": "SUPPORT: Self-Service New Comment Notification (SAMPLE)", "DeveloperName": "SUPPORTSelfServiceNewCommentNotificationSAMPLE", "Subject": "Your case {{Record.CaseNumber}} has been updated", "Body": "Your case # {{Record.CaseNumber}}: {{Record.Subject}} has been updated. Please click on the link below\nto view this case on the Self-Service portal.\n\n\n Customer Support", "HtmlValue": "Your case # {{Record.CaseNumber}}: {{Record.Subject}} has been updated. Please click on the link below\nto view this case on the Self-Service portal.\n\n\n Customer Support", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_supportselfservicenewcommentsample", "object": "_System_EmailTemplate", "match": { "DeveloperName": "SUPPORTSelfServiceNewCommentSAMPLE" }, "fields": { "Name": "SUPPORT: Self-Service New Comment (SAMPLE)", "DeveloperName": "SUPPORTSelfServiceNewCommentSAMPLE", "Subject": "Your case {{Record.CaseNumber}} has been updated", "Body": "Your case # {{Record.CaseNumber}}: {{Record.Subject}} has been updated. Please click on the link below to view this case on the Self-Service portal.\n\n\n Customer Support", "HtmlValue": "Your case # {{Record.CaseNumber}}: {{Record.Subject}} has been updated. Please click on the link below to view this case on the Self-Service portal.\n\n\n Customer Support", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_supportselfservicenewuserlogininformationsample", "object": "_System_EmailTemplate", "match": { "DeveloperName": "SUPPORTSelfServiceNewUserLoginInformationSAMPLE" }, "fields": { "Name": "SUPPORT: Self-Service New User Login Information (SAMPLE)", "DeveloperName": "SUPPORTSelfServiceNewUserLoginInformationSAMPLE", "Subject": "Your Self-Service username and password", "Body": "Dear ,\n\nYour Self-Service portal login and password information is below.\n\nThank you,\n\n Customer Support", "HtmlValue": "Dear ,\n\nYour Self-Service portal login and password information is below.\n\nThank you,\n\n Customer Support", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_supportselfservicenewuserloginsample", "object": "_System_EmailTemplate", "match": { "DeveloperName": "SUPPORTSelfServiceNewUserLoginSAMPLE" }, "fields": { "Name": "SUPPORT: Self-Service New User Login (SAMPLE)", "DeveloperName": "SUPPORTSelfServiceNewUserLoginSAMPLE", "Subject": "Your Self-Service username and password", "Body": "Dear ,\n\nYour Self-Service portal login and password information is below.\n\nThank you,\n\n Customer Support", "HtmlValue": "Dear ,\n\nYour Self-Service portal login and password information is below.\n\nThank you,\n\n Customer Support", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_supportselfserviceresetpasswordsample", "object": "_System_EmailTemplate", "match": { "DeveloperName": "SUPPORTSelfServiceResetPasswordSAMPLE" }, "fields": { "Name": "SUPPORT: Self-Service Reset Password (SAMPLE)", "DeveloperName": "SUPPORTSelfServiceResetPasswordSAMPLE", "Subject": "Your new Self-Service password", "Body": "Dear ,\n\nThank you for contacting customer support. Your new Self-Service portal password can be found below.\n\nThank you,\n\n{!User_Name}\n Customer Support", "HtmlValue": "Dear ,\n\nThank you for contacting customer support. Your new Self-Service portal password can be found below.\n\nThank you,\n\n{!User_Name}\n Customer Support", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_supportselfserviceresetpasswordsample2", "object": "_System_EmailTemplate", "match": { "DeveloperName": "SUPPORTSelfServiceResetPasswordSAMPLE2" }, "fields": { "Name": "SUPPORT: Self-Service Reset Password (SAMPLE)", "DeveloperName": "SUPPORTSelfServiceResetPasswordSAMPLE2", "Subject": "Your new Self-Service password", "Body": "Dear ,\n\nThank you for contacting customer support. Your new Self-Service portal password can be found below.\n\nThank you,\n\n{!User_Name}\n Customer Support", "HtmlValue": "Dear ,\n\nThank you for contacting customer support. Your new Self-Service portal password can be found below.\n\nThank you,\n\n{!User_Name}\n Customer Support", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_supportwebtocaseemailresponsesample", "object": "_System_EmailTemplate", "match": { "DeveloperName": "SUPPORTWebtoCaseemailresponseSAMPLE" }, "fields": { "Name": "SUPPORT: Web-to-Case email response (SAMPLE)", "DeveloperName": "SUPPORTWebtoCaseemailresponseSAMPLE", "Subject": " Case # {{Record.CaseNumber}}: {{Record.Subject}}", "Body": "Dear {{Record.SuppliedName}}, \n\nThank you for submitting your question to us online. Case #{{Record.CaseNumber}}: \"{{Record.Subject}}\" has been created and a Customer Advocate will respond to you shortly.\n\nThank you, \nCustomer Advocate Team", "HtmlValue": "Dear {{Record.SuppliedName}}, \n\nThank you for submitting your question to us online. Case #{{Record.CaseNumber}}: \"{{Record.Subject}}\" has been created and a Customer Advocate will respond to you shortly.\n\nThank you, \nCustomer Advocate Team", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_general_email_templates.id }}" } }, { "key": "tmpl_tech_support_application", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Tech_Support_Application" }, "fields": { "Name": "Tech Support Application", "DeveloperName": "Tech_Support_Application", "Subject": "Tech Support Application", "Body": "Your Tech Support Application for {{Record.Opportunity__c}} has been {{Record.Approve_Status__c}}. Pls log into Salesforce to check more details.", "HtmlValue": "Your Tech Support Application for {{Record.Opportunity__c}} has been {{Record.Approve_Status__c}}. Pls log into Salesforce to check more details.", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_support_email_templates.id }}" } }, { "key": "tmpl_tenant_status_change", "object": "_System_EmailTemplate", "match": { "DeveloperName": "Tenant_Status_Change" }, "fields": { "Name": "Tenant Status Change", "DeveloperName": "Tenant_Status_Change", "Subject": "Lead Tenant Status Change", "Body": "Hello\n\nThis Cloud User Tenant Status changes to {{Record.Account_Status__c}}. Thanks!\n\nLead: {{Record.Name}}\nPerson Status: {{Record.Person_Status__c}}\nEmail: {{Record.Email}}\nCompany: {{Record.Company}}\nCloud Portal ID: {{Record.Portal_ID__c}}", "HtmlValue": "Hello\n\nThis Cloud User Tenant Status changes to {{Record.Account_Status__c}}. Thanks!\n\nLead: {{Record.Name}}\nPerson Status: {{Record.Person_Status__c}}\nEmail: {{Record.Email}}\nCompany: {{Record.Company}}\nCloud Portal ID: {{Record.Portal_ID__c}}", "TemplateType": "text", "IsActive": true, "FolderId": "{{ record.folder_lead_email_templates.id }}" } } ] }