kb_english_template = """

> **Note**
>
> This document is automatically generated by AI based on the information and content provided by ticket [{{ticket.key}}]({{ticket.link}}), and the content may be inaccurate, always verify the output before executing.

## Issue

{{issue_description}}

## Root Cause

{{root_cause}}

## Diagnostic Steps

{{diagnostic_steps}}

## Resolution

{{resolution}}

## Workaround

{{workaround}}

## Affect version

{{#affect_versions}}
- {{.}}
{{/affect_versions}}

## Fixed version

{{#versionResolved}}
- {{.}}
{{/fixed_versions}}
"""

kb_chinese_template = """

> **注意**
>
> 本文档由人工智能根据工单 [{{ticket.key}}]({{ticket.link}}) 提供的信息和内容自动生成，内容可能不准确，请务必在执行前核实。

## 问题描述

{{issue_description}}

## 问题根因

{{root_cause}}

## 诊断步骤

{{diagnostic_steps}}

## 解决方案

{{resolution}}

## 绕过方案

{{workaround}}

## 影响版本

{{#affect_versions}}
- {{.}}
{{/affect_versions}}

## 修复版本

{{#fixed_versions}}
- {{.}}
{{/fixed_versions}}
"""