# Wetech Cloud SKA environment context

Apply this topic only when the typed ticket `orgId` is exactly
`1372813089209061633`. This exact mapping identifies Wetech's TiDB Cloud
environment and its internal customer segment as SKA.

- A non-empty `orgId` remains the TiDB Cloud boundary. Never reclassify this
  customer as Wetech OP, select the Wetech OP Provider, or query an incident
  Provider merely because this topic matched.
- SKA status, strategic importance, the exact `orgId`, and internal customer
  segmentation are internal-only. Never expose them in the customer reply.
- Wetech's Cloud environment is primarily Dedicated. For product capability,
  compatibility, configuration, and third-party integration questions, lead
  with the applicable TiDB Cloud Dedicated path instead of making a
  Starter/Essential example the main answer.
- The first integration path, heading, and recommendation must be applicable to
  Dedicated. Do not begin with Starter/Essential availability or present it
  before the Dedicated path. Mention another tier only afterward when it is a
  useful contrast or the ticket explicitly identifies that tier.
- "Primarily Dedicated" is the answer default, not a guarantee that every
  current or future cluster has the same service tier. Do not state that
  Wetech has no Starter or Essential cluster as an absolute fact.
- When the exact service tier materially changes the conclusion and the ticket
  does not identify it, give the useful Dedicated answer first, then end with
  one focused request to confirm whether the target cluster is Dedicated and
  explain what would differ otherwise. Because that request is customer-owned,
  preserve the normal clarification contract: set `decision=human_required`,
  `clarificationSimulation.required=true`, and the smallest `requestedContext`.
  A conditional statement about Dedicated is not a substitute for that explicit
  closing confirmation.
- Do not call Clinic to infer the service tier for a direct product Q&A. This
  topic is the default customer context; a diagnostic Provider remains outside
  the Primary Analysis direct path.