{ "date": "2026-08-24", "charts": { "daily_cost_acp": [ { "date": "2026-08-24", "cost": 22.761, "acp_interactions": 83, "workspace_count": 32, "active_users": 13 } ], "team_cost_bar": [ { "team": "Technical Account Management", "team_path": "APAC Business Group / Customer Success & Alliances / Technical Account Management", "cost": 8.1786, "acp_interactions": 27, "workspace_count": 13, "active_users": 3 }, { "team": "Technical Service", "team_path": "Japan Business Group / Technical Service", "cost": 7.0318, "acp_interactions": 30, "workspace_count": 8, "active_users": 3 }, { "team": "TiDB X Core Product", "team_path": "Product / TiDB X Core Product", "cost": 2.2691, "acp_interactions": 6, "workspace_count": 1, "active_users": 1 }, { "team": "Advanced Intelligent Support", "team_path": "Engineering Group / Global Support Intelligence / Advanced Intelligent Support", "cost": 1.7282, "acp_interactions": 6, "workspace_count": 3, "active_users": 2 }, { "team": "Intelligent Support Enablement", "team_path": "Engineering Group / Global Support Intelligence / Intelligent Support Enablement", "cost": 1.3294, "acp_interactions": 1, "workspace_count": 1, "active_users": 1 }, { "team": "Intelligent Support", "team_path": "Engineering Group / Global Support Intelligence / Intelligent Support", "cost": 1.1831, "acp_interactions": 8, "workspace_count": 3, "active_users": 2 }, { "team": "Efficiency & Quality", "team_path": "Engineering Group / Database Service Engineering / Efficiency & Quality", "cost": 1.041, "acp_interactions": 5, "workspace_count": 3, "active_users": 1 } ], "team_ratio_scatter": [ { "team": "Technical Account Management", "team_path": "APAC Business Group / Customer Success & Alliances / Technical Account Management", "x": 2.0769, "y": 0.3029, "size": 13, "cost": 8.1786 }, { "team": "Technical Service", "team_path": "Japan Business Group / Technical Service", "x": 3.75, "y": 0.2344, "size": 8, "cost": 7.0318 }, { "team": "TiDB X Core Product", "team_path": "Product / TiDB X Core Product", "x": 6.0, "y": 0.3782, "size": 1, "cost": 2.2691 }, { "team": "Advanced Intelligent Support", "team_path": "Engineering Group / Global Support Intelligence / Advanced Intelligent Support", "x": 2.0, "y": 0.288, "size": 3, "cost": 1.7282 }, { "team": "Intelligent Support Enablement", "team_path": "Engineering Group / Global Support Intelligence / Intelligent Support Enablement", "x": 1.0, "y": 1.3294, "size": 1, "cost": 1.3294 }, { "team": "Intelligent Support", "team_path": "Engineering Group / Global Support Intelligence / Intelligent Support", "x": 2.6667, "y": 0.1479, "size": 3, "cost": 1.1831 }, { "team": "Efficiency & Quality", "team_path": "Engineering Group / Database Service Engineering / Efficiency & Quality", "x": 1.6667, "y": 0.2082, "size": 3, "cost": 1.041 } ], "message_category_stack": [ { "team": "Technical Account Management", "category": "Ad hoc 查询", "count": 17 }, { "team": "Technical Account Management", "category": "产出物迭代", "count": 4 }, { "team": "Technical Account Management", "category": "查询纠偏", "count": 1 }, { "team": "Technical Account Management", "category": "解释追问", "count": 4 }, { "team": "Technical Account Management", "category": "诊断启动", "count": 1 }, { "team": "Technical Service", "category": "Ad hoc 查询", "count": 14 }, { "team": "Technical Service", "category": "产出物迭代", "count": 8 }, { "team": "Technical Service", "category": "查询纠偏", "count": 4 }, { "team": "Technical Service", "category": "流程控制/确认", "count": 5 }, { "team": "Technical Service", "category": "背景补充", "count": 2 }, { "team": "Technical Service", "category": "解释追问", "count": 6 }, { "team": "Technical Service", "category": "诊断启动", "count": 9 }, { "team": "TiDB X Core Product", "category": "Ad hoc 查询", "count": 4 }, { "team": "TiDB X Core Product", "category": "产出物迭代", "count": 2 }, { "team": "Advanced Intelligent Support", "category": "Ad hoc 查询", "count": 3 }, { "team": "Advanced Intelligent Support", "category": "背景补充", "count": 3 }, { "team": "Intelligent Support Enablement", "category": "诊断启动", "count": 1 }, { "team": "Intelligent Support", "category": "Ad hoc 查询", "count": 5 }, { "team": "Intelligent Support", "category": "产出物迭代", "count": 1 }, { "team": "Intelligent Support", "category": "诊断启动", "count": 2 }, { "team": "Efficiency & Quality", "category": "Ad hoc 查询", "count": 2 }, { "team": "Efficiency & Quality", "category": "背景补充", "count": 1 }, { "team": "Efficiency & Quality", "category": "解释追问", "count": 2 } ], "user_behavior_quadrant": [ { "user_email": "brian.w@pingcap.com", "x": 7, "y": 2.1429, "cost": 2.697, "mode": "高频低轮次" }, { "user_email": "chenqingjing@pingcap.com", "x": 1, "y": 4.0, "cost": 0.5909, "mode": "低频高轮次" }, { "user_email": "cherubin.j@pingcap.com", "x": 1, "y": 5.0, "cost": 0.4049, "mode": "低频高轮次" }, { "user_email": "cong.cao@pingcap.com", "x": 2, "y": 2.0, "cost": 1.7621, "mode": "高频低轮次" }, { "user_email": "peiliang.liu@pingcap.com", "x": 4, "y": 2.0, "cost": 3.7195, "mode": "高频低轮次" }, { "user_email": "qiaodan@pingcap.com", "x": 1, "y": 6.0, "cost": 2.2691, "mode": "低频高轮次" }, { "user_email": "qiaoxinke@pingcap.com", "x": 2, "y": 1.5, "cost": 0.2448, "mode": "高频低轮次" }, { "user_email": "qizheng@pingcap.com", "x": 2, "y": 1.0, "cost": 1.1373, "mode": "高频低轮次" }, { "user_email": "shaoxiqian@pingcap.com", "x": 3, "y": 1.6667, "cost": 1.041, "mode": "高频低轮次" }, { "user_email": "shigeyuki.fujishima@pingcap.com", "x": 1, "y": 5.0, "cost": 0.9059, "mode": "低频高轮次" }, { "user_email": "takahiko.miyasaka@pingcap.com", "x": 5, "y": 4.4, "cost": 5.8811, "mode": "高频高轮次" }, { "user_email": "xieyujie@pingcap.com", "x": 1, "y": 1.0, "cost": 1.3294, "mode": "低频低轮次" }, { "user_email": "yikai.puah@pingcap.com", "x": 2, "y": 1.5, "cost": 0.7782, "mode": "高频低轮次" } ] } }