{ "annotations": { "list": [ { "builtIn": 1, "datasource": "-- Grafana --", "enable": true, "hide": true, "iconColor": "rgba(0, 211, 255, 1)", "name": "Annotations & Alerts", "target": { "limit": 100, "matchAny": false, "tags": [], "type": "dashboard" }, "type": "dashboard" } ] }, "editable": true, "fiscalYearStartMonth": 0, "graphTooltip": 0, "id": 1, "links": [], "liveNow": false, "panels": [ { "datasource": "telemetry-db", "gridPos": { "h": 6, "w": 24, "x": 0, "y": 0 }, "id": 30, "options": { "content": "This dashboard visualizes SLAs and MTTRs for all **STANDARD** clusters (excluding Dev Tier Clusters). The data of this dashboard is near real-time: `T+2h`. If you have any questions, please refer to this [user guide](https://pingcap.feishu.cn/wiki/wikcnxyKPDDjGMsm3Aw9KDZqVQf#).\n\nAs our SLA target is `99.99%`, it's devided into three categories according to SLAs:\n\n- **RED**, clusters that miss SLA, **please FOCUS ON these clsuters!**\n- **YELLOW**, clusters that meet SLA but not meet 100%, need to take a look.\n- **GREEN**, perfect clusters! No downtime :)\n\nAnd our MTTR target is `5min`, the formula for calculating MTTR is `sum(downtime)/incidents`, `incidents` means that a continuous downtime.\n\nYou could get more information about missed SLA clusters on `Missed SLA` Panel:\n\n- click the `value` of one cluster, visit the SLA detail of this cluster, it will show you the minutes of downtime.\n- click the `go to debug-portal`, visit debug-portal, it will show you more debug info about this cluster.\n\nWhy use `UTC` as default timezone?\n\nSLA data is calculated by month, it's quite sensitive to timezones.\n\nFor example, if we use `China, CST` timezone here, and want to get SLA data for `2022/5`, then we choose the time range from `2022/05/01 00:00:00` to `2022/05/10 23:59:59`. 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FROM cluster_history_telemetry\n WHERE\n date >= DATE(DATE_SUB($__timeFrom(),INTERVAL DAYOFMONTH($__timeFrom())-1 DAY))\n AND date <= LAST_DAY($__timeTo())\n AND cluster_type='standard'\n GROUP BY DATE_FORMAT(date, '%Y/%c'), cluster_id\n )\n) AS cluster_records ON sla.cluster_id=cluster_records.cluster_id AND sla.month=cluster_records.month\nINNER JOIN (\n SELECT\n cluster_id, \n cluster_name,\n date AS last_update_date\n FROM cluster_history_telemetry\n WHERE\n (cluster_id,date) IN (\n SELECT\n cluster_id,\n MAX(date) AS date\n FROM cluster_history_telemetry\n WHERE\n date >= DATE(DATE_SUB($__timeFrom(),INTERVAL DAYOFMONTH($__timeFrom())-1 DAY))\n AND date <= LAST_DAY($__timeTo())\n AND cluster_type='standard'\n GROUP BY cluster_id\n )\n) AS cluster_last_update ON sla.cluster_id=cluster_last_update.cluster_id\nLEFT JOIN mttr ON sla.cluster_id=mttr.cluster_id AND sla.month=mttr.month\nWHERE sla.value>=0.9999 AND sla.value<1\nORDER BY month DESC, status ASC, tenant_type ASC, tenant ASC, 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"/d/sla-per-cluster/sla-per-cluster?from=${__from}&to=${__to}&var-month=${__data.fields.month}&var-cluster_id=${__data.fields.cluster_id}&var-cluster_name=${__data.fields.cluster_name}&var-tenant_id=${__data.fields.tenant}&var-tenant_name=${__data.fields.tenant_name}" } ] }, { "id": "displayName", "value": "MTTR (minute)" } ] } ] }, "gridPos": { "h": 8, "w": 24, "x": 0, "y": 30 }, "id": 35, "options": { "footer": { "fields": "", "reducer": ["sum"], "show": false }, "showHeader": true, "sortBy": [ { "desc": false, "displayName": "value" } ] }, "pluginVersion": "8.4.7", "targets": [ { "datasource": "telemetry-db", "format": "table", "group": [], "metricColumn": "none", "rawQuery": true, "rawSql": "SELECT \n sla.month AS month,\n sla.cluster_id AS cluster_id,\n cluster_last_update.cluster_name AS cluster_name,\n IF(cluster_last_update.last_update_date>=DATE(NOW()), 'active', 'deleted') AS status,\n cluster_records.tenant_id AS tenant,\n cluster_records.tenant AS tenant_name,\n 'goto debug-portal' AS diagnosis_link,\n sla.value AS SLA,\n mttr.value AS MTTR,\n cluster_records.tenant_type AS tenant_type,\n cluster_records.tenant_plan AS tenant_plan,\n cluster_records.cloud_provider AS cloud_provider,\n cluster_records.region AS region\nFROM sla\nINNER JOIN (\n SELECT\n cluster_id,\n DATE_FORMAT(date, '%Y/%c') as month,\n tenant,\n tenant_id,\n cloud_provider,\n region,\n tenant_type,\n tenant_plan,\n cluster_name\n FROM cluster_history_telemetry\n WHERE\n (cluster_id,date) IN (\n SELECT\n cluster_id,\n MAX(date) AS date\n FROM cluster_history_telemetry\n WHERE\n date >= DATE(DATE_SUB($__timeFrom(),INTERVAL DAYOFMONTH($__timeFrom())-1 DAY))\n AND date <= LAST_DAY($__timeTo())\n AND cluster_type='standard'\n GROUP BY DATE_FORMAT(date, '%Y/%c'), cluster_id\n )\n) AS cluster_records ON sla.cluster_id=cluster_records.cluster_id AND sla.month=cluster_records.month\nINNER JOIN (\n SELECT\n cluster_id, \n cluster_name,\n date AS last_update_date\n FROM cluster_history_telemetry\n WHERE\n (cluster_id,date) IN (\n SELECT\n cluster_id,\n MAX(date) AS date\n FROM cluster_history_telemetry\n WHERE\n date >= DATE(DATE_SUB($__timeFrom(),INTERVAL DAYOFMONTH($__timeFrom())-1 DAY))\n AND date <= LAST_DAY($__timeTo())\n AND cluster_type='standard'\n GROUP BY cluster_id\n )\n) AS cluster_last_update ON sla.cluster_id=cluster_last_update.cluster_id\nLEFT JOIN mttr ON sla.cluster_id=mttr.cluster_id AND sla.month=mttr.month\nORDER BY month DESC, status ASC, tenant_type ASC, tenant ASC, SLA ASC", "refId": "A" } ], "title": "ALL", "type": "table" } ], "title": "Additional", "type": "row" } ], "schemaVersion": 35, "style": "dark", "tags": [], "templating": { "list": [] }, "time": { "from": "now-6M", "to": "now" }, "timepicker": { "hidden": false, "refresh_intervals": ["15m", "30m", "1h", "2h", "1d"] }, "timezone": "utc", "title": "SLA Overview", "uid": "sla-overview", "version": 81, "weekStart": "" }